Johnston Couple Launches MaidPro Franchise
Nurse practitioner Rosa Stocker and her physician husband, Chad Stocker, were looking for an opportunity to open their own business.
They opened a MaidPro franchise serving the greater Des Moines area in April.
“It was a great fit for us, because of the company’s culture and focus on delivering exceptional service,” Rosa Stocker said. “That’s what drew us to this company.”
With their health-care background, the Stockers that a clean home is a healthy home.
“While it’s different than the health-care field, there are similarities and we always focus on providing great quality service for our clients,” Rosa Stocker said.
She spoke with The Des Moines Register about their business.
Q: What services do you offer?
A: We provide residential cleaning services. We pride ourselves in providing exceptional service and superior customer service. We also provide light commercial cleaning.
Q: What sets your services apart from others?
A: Our attention to detail and our signature 49-point checklist, which is completed every time we clean a home. This ensures consistency in the quality of a clean every time. We also pride ourselves on being accessible to clients. As the owner, I live in the community and am in the office daily. I want clients to know I am available to them and they are able to call me directly if needed.
Q: What’s the 49-point checklist?
A: We have a list of items we go through and clean, then we leave a copy of the checklist behind for the client. It also provides a way for our providers to communicate with the client on a regular basis.
Q: What all do you clean?
A: We clean kitchens, bathrooms, bedrooms and other living areas. We also work with clients on special requests such as dusting blinds, washing dishes, as well as oven and refrigerator cleans. In the kitchen, we clean all exterior surfaces of cabinets, countertops and appliances. We clean the interior and exterior of microwaves, disinfect sinks, and work our way down to the baseboards and then the floors. Bathrooms include disinfecting showers and tubs, sinks and toilets, and finish with baseboards and floors. Bedrooms include dusting, window sills, general straightening, as well as making beds and vacuuming. We clean all other living areas of the home with the same attention to detail.
Q: What’s your territory?
A: We provide service for the entire Des Moines metro area. From Altoona to Grimes, and Norwalk to Ankeny, we have clients throughout the community.
Q: How many employees do you have?
A: Right now, we have five employees. As we continue to gain new clients, we are always looking for great people to join our team. We’re excited to have a great staff. They care about what they’re doing. We are always excited to get positive client feedback, especially about making their lives easier and giving them more free time to do the things they love.
LOCATION: 5525 Merle Hay Road, Suite 115, Johnston
HOURS: Weekdays 8 a.m. to 5 p.m.
BUSINESS HISTORY: The business started April 2015.
OWNER: Rosa and Chad Stocker
CONTACT: 515-505-3996, www.maidpro.com/des-moines